Our Code of Conduct
These guidelines help ensure NorthPixel Play remains a welcoming, respectful, and enjoyable space for every member of our Canadian community.
1. Respectful Play
At NorthPixel Play, respect is the foundation of everything we do. We expect all community members to treat one another with dignity, kindness, and consideration at all times. This means engaging positively with fellow players, appreciating diverse perspectives, and creating an atmosphere where everyone feels welcome and valued.
Respectful play also means being mindful of the shared nature of our platform. NorthPixel Play is a community space, and every interaction contributes to the overall experience. Whether you are a first-time visitor or a long-time player, your conduct matters and your positive attitude helps make NorthPixel Play the vibrant community it is. We celebrate diversity and believe that our differences make our community stronger and more interesting.
2. Appropriate Conduct
All users of NorthPixel Play are expected to behave appropriately within the platform. This includes refraining from any form of harassment, discrimination, bullying, or intimidation. Hate speech, offensive language, and derogatory remarks based on race, ethnicity, gender, sexual orientation, religion, disability, or any other personal characteristic are strictly prohibited.
We encourage healthy, constructive interactions. If you disagree with someone, do so respectfully and thoughtfully. Our community thrives when members feel safe to express themselves without fear of being attacked or marginalized. Remember that behind every screen is a real person deserving of courtesy and respect. We want NorthPixel Play to be a place where people come to have fun — not a place of conflict or negativity.
3. Responsible Gaming Habits
Even though NorthPixel Play is entirely free and involves no financial transactions, we encourage all players to develop and maintain healthy entertainment habits. Set reasonable time limits for your play sessions, take regular breaks, and ensure that your use of NorthPixel Play complements — rather than replaces — other important activities in your life.
If you ever feel that your entertainment habits are becoming compulsive or are negatively affecting your daily life, relationships, or responsibilities, we encourage you to step back and seek support. Our Responsible Gaming page provides resources and Canadian helpline numbers that can assist you. There is no shame in asking for help — it is a sign of strength and self-awareness.
4. Content Standards
Any content shared or created within the NorthPixel Play community must adhere to our content standards. This includes, but is not limited to, usernames, messages, feedback submissions, and any other form of user-generated content. Content must be appropriate for an adult audience, must not contain explicit or illegal material, and must not promote harmful or dangerous activities.
We also ask that community members do not share misleading information about NorthPixel Play or its services. Our platform is a free social entertainment experience, and we want all communication about it to be honest and accurate. If you are unsure whether something is appropriate to share, err on the side of caution or reach out to our team for guidance at hello@northpixelplay.com.
5. Reporting Issues
If you encounter behaviour or content that violates these community guidelines, we encourage you to report it promptly. You can contact our team at hello@northpixelplay.com with a description of the issue, including any relevant details that can help us investigate effectively. All reports are taken seriously and will be reviewed by our community team in a timely manner.
We value the courage it takes to report an issue and we commit to handling all reports with discretion and fairness. Reporters will not face retaliation for raising concerns in good faith. Our goal is to maintain a safe, enjoyable environment for everyone, and your vigilance helps us achieve that goal. Together, we can keep NorthPixel Play the welcoming space it was designed to be.
6. Age Verification Importance
NorthPixel Play is exclusively for adults aged 19 and over in Canada. This is a firm requirement, not a suggestion. We implement age verification measures to protect minors and to ensure our community is composed entirely of adult players. Attempting to bypass or misrepresent your age during the verification process is a violation of both these guidelines and our Terms of Service.
We ask all community members to support our age verification efforts. If you become aware of any underage individuals using the platform, please report it to our team immediately. Protecting young people is a shared responsibility, and we take it extremely seriously. Adults play a vital role in ensuring that age-restricted platforms like NorthPixel Play are used only by those who meet the eligibility requirements.
7. Privacy in Community
Respecting the privacy of fellow community members is essential. Do not share, request, or attempt to discover the personal information of other players. This includes real names, addresses, phone numbers, email addresses, social media profiles, or any other identifying information. Everyone has the right to enjoy NorthPixel Play without their privacy being compromised.
Similarly, be thoughtful about the personal information you share about yourself. While we foster a friendly and open community, we recommend exercising caution about disclosing sensitive personal details in any public or semi-public setting. For more information about how NorthPixel Play handles your data, please review our Privacy Policy.
8. Enforcement
NorthPixel Play reserves the right to take action when these community guidelines are violated. Depending on the severity and nature of the violation, actions may include warnings, temporary restrictions, or permanent removal from the platform. We apply our guidelines consistently and fairly, always considering the context and circumstances of each situation.
Our approach to enforcement is progressive — we prefer education and gentle correction over punishment whenever possible. However, serious or repeated violations will be met with appropriate consequences to protect the broader community. If you believe an enforcement action taken against you was unfair, you may appeal by contacting us at legal@northpixelplay.com. We will review all appeals with care and impartiality.
Need Clarification?
If you have any questions about these guidelines or need help with a community-related issue, our team is here for you.